Highly Rated Disability Services At Birmingham Airport

A new CAA (Civil Aviation Authority) report has revealed that Birmingham Airport has been ranked as ‘very good’ for the services it offers to disabled travellers.

Coming top of the league for a UK airport its size, the report gave Birmingham the rating of ‘very good’ in a table only five other smaller airports joined them in.

The report, published today (11th August), assessed the top 30 UK airports on the quality of assistance they provide to passengers with a disability.

The CAA's framework, the first of its kind in Europe, was introduced to ensure there is a consistent and high quality service for disabled passengers across UK airports. The CAA assesses airports against a number of measures to establish how well they are performing for disabled passengers.  

David Winstanley, Chief Operating Officer at Birmingham Airport, said: “Birmingham Airport works closely with organisations that offer advice on how best to cater for people with disabilities and ensure that we provide the right service for those requiring support. We are therefore very proud to have received this recognition by the CAA for our work, particularly during a time of unprecedented growth, and we encourage anyone travelling from the airport to visit our dedicated resource page at birminghamairport.co.uk to help them plan and enjoy their journey.”

Of the airports reviewed 20 were rated as 'good' and four were rated as 'poor'.  A 'very good' rating means Birmingham Airport has performed well in areas such as customer satisfaction, waiting times and engagement with disability organisations.