Sodexo - Emirates Lounge Chef

Working for Sodexo in the Emirates Lounge Birmingham Airport

JOB PURPOSE

To plan, supervise, deliver, and present the food and beverages as per the Emirates Lounge specification. Supervise, guide, and coach the assigned staff to ensure an efficient operation of the Emirates Lounge. Be able to Interact with customers by explaining the food and beverages on offer. Gauge needs and make recommendations to meet the exact needs of the Emirates premium customers. 

Position: Emirates Lounger Chef 

Pay: £14.00 per hour

Contract type: Permanent contract, full time 

Shifts are 12/13 hours but there will be no night shifts. Shifts start between 7am and finish 10.30pm.

Free parking 

Accountabilities

• Ensure that all customers are afforded a highest quality of service through continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality, quantity are consistently monitored, maintained and display is as per set specification.
• Where possible follow food ratio guidelines set out by Emirates are followed.
• Ensure buffet and stock levels of all food and beverage items are properly maintained and replenished regularly as required and in accordance with food and safety standards. Control and monitor hygiene standards as per HACCAP.
• Provide training and guidance to service staff on the presentation and display of food.
• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food services areas and kitchen are adhered to, as per company policy.
• Ensure all food orders are completed daily to ensure sufficient supplies of food stocks and at all times.
• Ensure that at the end of each service the kitchen is cleaned down and ready for the following shift.
• Ensure that back of house is kept clean and tidy at all times, including fridge and freezers and other store areas.
• Ensure that all products stored or displayed are date coded, stock rotated and labelled correctly using the shelf-life rule.
• Ensure that sufficient preparation is completed for the following shift.
• Interact with Lounge customers to gain feedback on service and product. Communicate finding to Lounge Supervisor / Lounge Manager / Emirates staff in a timely manner. Liaise with Sodexo and Emirates Lounge team for any irregularities and other important information that impact the lounge operations. Communicate product, service and customer issues to Sodexo and Emirates staff, so that corrective action can be taken in a timely manner.

Please note your duties will include but are not limited to the above

Key Performance Indicators (KPIs)

• To dress accordingly to the standards and guidelines advised and wear the supplied uniform garments at all times when on duty.
• To only use products and equipment supplied and specifically for the job.
• Ensure that all H&S & F&S documentation for example cleaning schedules and temperature records are signed off daily once all tasks have been completed.
• Comply with all legal and company procedures relating to food safety, health and safety and personal hygiene.
• Sign in and out when on shift to ensure hours worked are paid correctly. Follow the shift’s roster.
• Attend training sessions and staff meetings as requested.

Skills, Knowledge and Experience

• Chef experience
• Kitchen experience
• Highly motivated
• Attention to detail.
• Able to work on own initiative within a team environment.

How to apply: Send a CV to cvbhx.airport@dwp.gov.uk quoting ‘Sodexo Chef’